Return & Refund

Cancellation

We accept order cancellation before the product is shipped or produced, and there is no cancellation fees. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. Some holiday special items/Customized clothes may not accept the returns, and only supports exchange service.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please contact Mukola support team for returns and do not send your purchase back to the manufacturer.

For the defective products, we are responsible for shipping back costs; if not, customer will be responsible for paying for their own shipping costs for returning your item. Shipping costs are nonrefundable.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please email us support@mukolastore.com or call us (909) 413-8823.

Please feel free to contact us with online support team if you have any other questions. Thank you!